Dr. Ben Benjamin teaches a variety of Advanced, Orthopedic, Medical & Sports Massage CE Classes at CE Institute LLC in Miami FL. He has been practicing massage therapy for 50 years and has been teaching for decades. He is an absolute master of the trade in many different subjects of our industry.
Typically, people perceived as good listeners don't just sit back and passively absorb what someone else says; they show that they've heard and understood what was said by reflecting. Here's Ben Benjamin's article in Massage Today that explains this concept for massage therapists to provide better communications for massage therapy appointments: