LMTs Earn Extra Income with a Facial Massage Add-on Service Appointment

Providing add-on services in a spa, health or massage establishment is a great way to maximize income client experience.  On a recent cruise, I was provided a list of options available to add-on with my hot stone massage appointment, as shown below:

In the case of the 15-minute facial massage add-on, I’d like to point out that it was a more lucrative appointment for the therapist than the original service itself.  A 15 minute facial massage was 29 euro while the 50-minute hot stone massage was 74 euro. That means the therapist earned 1.93 euro per minute during the add-on service versus $1.48 euro per minute during the main massage appointment.

Add-on services are a great way to fill a provider's schedule to increase earnings while expanding on the client’s experience. In this case, the facial massage was so strong and enjoyable, that it made me consider scheduling an additional 50-minute spa facial appointment beyond what was already booked, which again further increases business income. 

Adding on enjoyable experiences can also increase the chances of positive word-of-mouth.  Business advertising can be quite expensive, so free word-of-mouth reviews and referrals are preferred.

When an establishment is fully booked, then add-ons should not need to be offered. It’s important to run on time, when selling time. Usually add-ons are provided at a discount, especially when the client is already on a table. Some of the reasons add-ons are usually less expensive is because: 

• Saved time without the need for a second client or medical intake process with the same client, unless particular allergies, precautions and contraindications for the add-on service were not discussed during original intake.

• There’s no need for extra linens which further saves on business laundry expenses.

• Service time is maximized when the same client stays in the same treatment room, instead of having to change it over for another client.

There was one feature of the add-on facial massage experience that was not enjoyable, which was the massage therapist used a facial serum as their massage medium which was dripped onto the face.  The serum bottle had a dropper. Dropping drips of liquid onto the face, especially a few inches above the face where it really drips and splashes over the face did not feel enjoyable to me; however, that could be a subjective experience. Splashing fluids a client’s face could enter their eyes, hair, nostrils, or mouth which would all be considered inappropriate applications.

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