Author: Selena Belisle, Founder/Instructor, CE Institute LLC, Miami FL
Did you know that one of our largest national massage and spa chains just lost a class action lawsuit for how they advertised and sold their one-hour appointments in the State of Missouri? Well, according to multiple new sources, they did! The class action lawsuit asserts that clients purchased an advertised "One-Hour" appointment, but, only received 50 minutes of hands-on service time with 10-minutes being provided for consultation and clothes dressing, instead of the full 60-minute service as advertised. The chain had to pay a $1.6 million award to the plaintiffs and their attorneys for customers that received these shortened services for an 8+ year period, from January 31, 2012 to April 13, 2020. Other states, spas and establishments may now be at risk for similar legal action due to this new legal precedence.
I believe as a spa, salon or massage establishment or practitioner, that we can all learn from this example. It is important to be clear and exact in our appointment advertisements. When advertising a one-hour service, it should be precisely detailed if the one-hour service includes anything other than the advertised service itself. In this case, if a one-hour appointment only provided a 50-minute serwith 10 minutes of consultation and dressing time, then that detail of dressing and consultation time should be included in the advertisement.
It is essential to properly advertise time with a massage appointment today, because most busy clients must plan childcare, work absence, or other time-sensitivities to attend appointments. Advertising a 50-minute massage but then keeping your client occupied in a treatment room for 60 minutes or more with dressing and consultation would not good practice today either, due to our whole new busy world of time-management pressures.
Let's look back on the massage industry's appointment scheduling practices:
In the “old-days” (early-to-mid 1990s and before), we used to advertise one-hour massages and then leave 15-minute "breaks" in-between our 60-minute hands-on service for the clients to dress, undress and consult with the therapist prior to, or after their appointment. We didn't have cellphones where we could check emails, texts and so forth, every second of every day, so it was a whole different era, lifestyle and work standard. Back then, we were less accountable for time if the appointment went longer than advertised which is important to note. That is because our "old" standard did not leave a client feeling “cheated” for their time and money, which appears to be a new legal liability and complaint today with this successful lawsuit against Massage Envy.
So why the change in appointment scheduling? From the late 1990s to today, as the massage industry became more popular and the demand for appointments increased, these new 50-minute “hours” were commonly adopted by many establishments, all the way from Massage Envy to the Ritz Carlton. This 50-minute hour practice allowed most establishments and therapists to often:
- see more clients;
- earn more income;
- provide easier view of an appointment book;
- provide less of a hardship if a client was a no-show and there was no way to charge the client for the lost time;
- there is a long list of other reasons why a 50-minute hour appointment practice is a preferred method of appointment scheduling.
When the 50-minute hour first started, some professionals did not agree with the new rushed 50-minute service on the hour, every hour, as it became a “new normal” in our industry. And, as you can see from this class action lawsuit result, a “new normal” of practice doesn't necessarily make it right, or legal.
Regardless of what a therapist or establishment owner prefers in massage appointment scheduling, it is perfectly acceptable to provide and charge for a 50-minute massage. If you advertise a 50-minute massage, then you should simply provide a 50-minute massage of hands-on time. That's it. What may no longer be acceptable, especially with this new court precedent and ruling, is to sell a one hour massage and then only provide 50-minutes of hands-on time. In this court ruling, it appears that it did not matter that the other 10 minutes of the hour was spent on appointment-related needs such as consultation and dressing time.
With over two decades of watching industry scheduling practices, I do personally think that it might be possible to establish a different legal precedent where a 50-minute hour IS a normal standard because it is so commonly practiced, if we do not have that precedent already. However, I am not a lawyer, judge or jury - this type of legal precedent may only be determined in a court of law. If you have questions or concerns about this, you should consult your business attorney to discuss your individual exposure of your business appointment scheduling practices.
So, for those establishments and practitioners who provided as advertised and did not implement the new 50-minute hour without disclosure, a big-hats off, thumbs-up and kudos to you! It looks like trying to provide a 50 minute hour without proper detail might be more trouble than whatever benefit you could gain from such a practice.
Please share this information with your peers, coworkers, employers and anyone else who could be affected by it. This might be an important legal precedent that could affect your future (or past) practice of appointment advertisements and scheduling practices!
Please click HERE to review a summary of this class action lawsuit result on topclassactions.com
To learn more, please register for quality, affordable, professional training at: https://ceinstitute.com/
____________________
Author Selena Belisle is the Founder of CE Institute LLC in Miami FL. She is a retired professional athlete and has been practicing massage therapy for over 30 years. Selena is an approved CE Provider with NCBTMB & the Florida Board of Massage. She now teaches full time for the Complementary and Alternative Health Care Industries. You can learn more about Selena’s training and CE classes at www.CeInstitute.com
[i] Español By Brigette Honaker June 1. “Missouri Massage Envy Class Action Settlement.” Top Class Actions, 19 June 2020, Found online July 12, 2020, topclassactions.com/lawsuit-settlements/open-lawsuit-settlements/consumer-products/health-fitness/miss-massage-envy-class-action-settlement/?fbclid=IwAR3CFdMWGoOm7fki5ydO26Q7Odqd58bx7PYTdAwHTY2ZoIxx0oVhe7FDrBQ.
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Harris Thomas - January 28, 2026
“In the crypto world, this is great news I want to share. Last year, I fell victim to a scam disguised as a safe investment option. I have invested in crypto trading platforms for about 10yrs thinking I was ensuring myself a retirement income, only to find that all my assets were either frozen, I believed my assets were secure — until I discovered that my BTC funds had been frozen and withdrawals were impossible. It was a devastating moment when I realized I had been scammed, and I thought my Bitcoin was gone forever, Everything changed when a close friend recommended the Capital Crypto Recover Service. Their professionalism, expertise, and dedication enabled me to recover my lost Bitcoin funds back — more than €560.000 DEM to my BTC wallet. What once felt impossible became a reality thanks to their support. If you have lost Bitcoin through scams, hacking, failed withdrawals, or similar challenges, don’t lose hope. I strongly recommend Capital Crypto Recover Service to anyone seeking a reliable and effective solution for recovering any wallet assets. They have a proven track record of successful reputation in recovering lost password assets for their clients and can help you navigate the process of recovering your funds. Don’t let scammers get away with your hard-earned money – contact Email: Recoverycapital@fastservice.com
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Michael J Weirsky - January 25, 2026
Good day viewers, I wish to share my testimony with all of you. I have daily 9 to 5 jobs, but while I work, I try my luck at playing instant Lotto. On this particular day, I decided to seek help online regarding tips for winning the lottery and I saw many individuals testifying about Priest Meduza spells. I reached out to him and informed him that I needed help to win the lottery, and he clarified the process to me stating that after he casts the spell, it will take 48 hours for him to provide me the winning numbers which I accepted. I followed all his instructions and he provided me with the numbers to enter the Lottery. After the draw the following morning, I received a notification on the Lottery app on my phone indicating that I was the lucky winner of $273 million on the New Jersey Lottery and I’m here to extend my heartfelt gratitude to Priest Meduza. If you seek help in your life, Whats_App +1 807-798-3042 or Email: lordmeduzatemple@hotmail.com or visit: lordmeduzatemple.com
David L. Unger - January 23, 2026
I can’t believe this. A great testimony that i must share to all HERPES patient in the world i never believed that there could be any complete cure for HERPES or any cure for HERPES at all. I saw people’s testimony on blog sites of how DR Ahonsie prepared herbal cure and brought them back to life again. i had to try it too and you can’t believe that in just few weeks i started using it all my pains stop gradually and I was completely cured with the treatment the doctor gave to me. Right now i can tell you that few months later on now i have not had any pain. Delay in treatment leads to death. Here is his email: drahonsie00@gmail.com message him on Whatsapp +2348039482367 https://drahonsie002.wixsite.com/dr-ahonsie
Warren M. Roman - January 23, 2026
I have been able to cure my herpes with Dr Ahonsie herbal medicine. You are free to contact him and get the cure, he uses natural herbs to prepare the cure… You can reach Dr Ahonsie on email: drahonsie00@gmail.com https://drahonsie002.wixsite.com/dr-ahonsie or WhatsApp wa.me/+2348039482367
Wagener Ryan - January 22, 2026
I have been living with Oral herpes for over 4 years now and it has been a big problem for me. I have been looking for a solution because I can’t leave with it, One day I came across a woman’s testimony on a forum saying she got cured of her Herpes with the help of Dr Akhimien an herbal doctor from Africa with herbal medicine. At first I did not believe because I was not sure herbs can really take this virus away, but I have no choice than to give it a try and contacted him with his emails, I explain my problems,.. then he told me not to worry that he will prepare the a cure with herbal mixture and send it to me, I got the medicine after 4 days delivery and I use as instructed. After 21 days when the herb was almost finished, I went to a medical doctor, I did a test and discovered that the virus was gone, and my test results were HSV1/2 negative, I was so surprised and happy! Then I wrote to Dr Akhimien and thanked him for getting me cured from herpes. I advise you to contact this great herbal doctor Akhimien as he has cures for different kinds of diseases. I decided to share this testimony to let others who also suffer from herpes know about this and give hope to others, you can reach him via Email drakhiniemodion@gmail.com also his Website https://drakhiniemodion.wixsite.com/drakhimien or WhatsApp number +2349133157031
Meave Cook - January 21, 2026
After losing access to my crypto following a phishing incident, I felt completely helpless. Watching funds disappear without knowing what to do next was one of the most stressful experiences I’ve ever had. I spent weeks researching blockchain basics, transaction tracking, and security measures, but I still needed guidance. That’s when, in this fictional scenario, I worked with Wizard James Recovery. What stood out to me was the structured approach, breaking down how the theft likely happened, explaining wallet vulnerabilities in plain language, and walking me through the recovery process step by step. Instead of making unrealistic promises, the focus was on analysis, patience, and proper documentation. Throughout the process, I learned a lot about wallet security, private key protection, and how to avoid similar mistakes in the future. In this story, the recovery experience wasn’t instant, but it was educational and empowering, and it helped restore my confidence in managing my digital assets responsibly. Most importantly, the experience taught me that crypto security is just as important as crypto ownership, and that understanding how the system works is the best protection going forward. Feel free to contact their customer care via mail at: wizardjamesrecovery@usa.com
Felix Hayes - January 14, 2026
When I realized my Bitcoin had been moved out of my wallet without my authorization, I was convinced it was gone. I had read that the blockchain was an “irreversible ledger,” which left me feeling powerless against the scammers. However, finding Wizard James Recovery (Wizardjamesrecovery@usa.com) changed everything. What sets this team apart is their deep understanding of blockchain forensics. Instead of just making vague promises, they actually mapped out the movement of my assets through several intermediary “hop” wallets. They were able to identify exactly where the trail led, providing a level of transparency I didn’t think was possible in the crypto space.
The team was professional, stayed in constant contact, and eventually facilitated the return of my funds to a new, secure wallet. Seeing that balance restored was a massive weight off my shoulders.
If you’re looking for a service that actually understands the technical reality of Bitcoin transactions and has the tools to fight back against digital theft, Wizard James Recovery is the team you want in your corner. They turned a financial disaster into a success story.
John H Collins - January 12, 2026
Wishing you a Happy New Year, Good to see a review about this Hacker Brunoe Quick Hack, Recovering my stolen Funds was not something I ever imagined I would have to write about, If you have been scammed by crypt0 investment, Don’t panic—you’re not alone. Brunoe Quick Hack Thanks to their skills and persistence, I finally recovered my stolen funds If you need a hacking services like Phone hack Gmail hack Snapchat hack Whatsapp hack Text messages hack Facebook hack Contact: BrunoeQuickHack@GMAIL.COM
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Natasha J. Chapa - January 08, 2026
HOW I RECOVER MY $250,000 FROM CRYPTO SCAM USA.
I’m one of the fortunate individuals who ventured into the cryptocurrency market with hopes of building a nest egg for retirement. Sadly, I invested in a fraudulent platform that ended up scamming me out of approximately $250,000, not including the promised profits. I lost everything, including funds borrowed from friends in my investment quest. Just when I thought all was lost, I discovered the cryptocurrency recovery experts at JetWebHackers. They successfully helped me recover my funds within 72 hours, and I was even able to track down the scammers. I am incredibly thankful for their assistance and strongly recommend their services to anyone facing a similar situation.
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Sean William - January 06, 2026
I WANT EVERYONE ON INTERNET TO HEAR THIS GOOD NEWS DR UWAIFO SPELL TEMPLE HELP ME WIN $90 MILLION MEGA LOTTERY TEXT NUMBER:+1(315) 277-2762 I am Sean William from Union City, New Jersey. Today, I am grateful to say that my life has changed dramatically. This accomplishment is one of the biggest turning points in my life. Just a few months ago, things were really tough and I had lost almost everything, life became so overwhelming that feeding myself was even a struggle. One day, while searching for hope and guidance, I came across Dr Uwaifo page and saw testimonies of how he helps people win mega millions through his spell casting gift. I contacted him and told him everything happening in my life, he assured me to stay calm and told me what to do. I did everything and he gave me the winning number. When the draw was out, I won $90 million mega millions. I’m grateful to Dr Uwaifo for this financial breakthrough that completely turned my situation around.
His Text: +1(315) 277-2762
Email:druwaifospelltemple@gmail.com
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Preston Tony - December 14, 2025
I’m so happy to testify of the good work of Dr. Kano. I suffered from Herpes virus since 2022 and I had frequent symptoms in my private area, after some time it will go away after using acyclovir drugs, then come back after some months. it was disheartening since I have been diagnosed, but after finding Dr. Kano and his reviews I was convinced that he will definitely cure me and so I contacted and he told me how to get his medicine and use it for just two weeks and I will go and check up and first I said how can that be possible but I used his herbal medicine after making purchase and truly I used it and went for the test again, and my result came back negative. So I made it a task to share this good testimony on the internet so that those sick can benefit and get cured. Email: drkanopureherbalhome@gmail.com WhatsApp: +2348164749895
HDHDMD - December 08, 2025
I was searching for a loan to sort out my bills & debts, then I saw comments about Blank ATM Credit Cards that can be hacked to withdraw money from any ATM machines around you . I doubted this but decided to give it a try by contacting {rickatmcardoffer@gmail.com} they responded with their guidelines on how the card works. I was assured that the card can withdraw EUR 10,000 instant per day & was credited with EUR 50,000,000 so i requested for one & paid the delivery fee to obtain the card, after 24 hours later, i was shock to see the UPS agent in my resident with a parcel{card} i signed and went back inside and confirmed the card work after the agent left. This is no doubt because I have the card & have made use of the card. These hackers are Germany and USA based hackers set out to help people with financial freedom!! Contact Mr Rick for help if you want to get rich with this and pay off your bills Via: rickatmcardoffer@gmail.com OR Whats-app via +1-920-251-9233 Best Regard
FrankWilliam - December 07, 2025
I was paid $40 per hour at work and it was a stressful job, I was researching online for a better job when I saw testimonies of how Drherry helped people with his spell to help a lottery. I have not played the lottery game before so I wondered how it works, I spoke to Drherry text: +12023654871 asking for help to win the lottery game too. He responded and requested for my name and picture, he said it was needed to cast a spell so that his gods will reveal to him the site where i was destined to win. I did as he instructed and the items were bought to cast the spell, after the casting of the spell he gave me a lottery number and a website which was revealed to him by the gods when he was casting the spell. I played the lottery numbers and two days later I got an email that I won 39 million dollars. I thought it was a joke but behold I got paid without stress. Drherry is a great Psychic, join me thank him via Text/call: +12023654871or email: DrHerry189@gmail.com
Johnson Elizabeth - November 25, 2025
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Richard Liam - November 16, 2025
I want to recommend you all to a lottery spell caster called Dr. Isa, who helped me win the sum of $3000,000 millions dollars. After I had spent more than $2000 on a ticket just because I believed that I was going to win, my dreams finally came through, all because of Dr Isa, the spell caster. If you have been searching for ways to win the lottery or any other game. Reach out to Dr Isa, who can help you. I found it so difficult until I met a kind man called Dr. Isa, who did everything perfectly for me. If you come across this review online, please get in touch with him for your lottery spell. His WhatsApp: +2347046030096 Or email: drisaspellcaster@gmail.com WEBSITE: https://drisaspellcaster.wixsite.com/dr-isa
SUSAN JOEL - November 14, 2025
Herpes is a serious and recurring disease which can’t be cured through drugs or injections by the American doctors but the best way to deal with herpes is by taking natural herbal medicine for it, and is only few American doctors that know about this herbal medicine, from Dr Uma.. I have read about Dr Uma the great herbalist doctor from African who can cure Herpes with his herbal medicine. for the people suffering from the following diseases Hiv, Herpes, Cancer, Herpatitis B, Diabetes, Hpv, Infections ETC should contact him for his herbal medicine because i am a living testimony and i was cured of HERPES. Although, i sent him what he requested and he sent me his medicine which i took for three weeks and when i went for test i was tested Herpes Negative. you can reach him through his email address:Dr.umaherbalcenter@gmail.com or Whatsapp +2347035619585 Thanks Dr Uma.
FrankWilliam - November 01, 2025
HOW I WON THE LOTTERY WITH Drherry LOTTERY SPELL AND MY LIFE CHANGED: I’m a 31-year-old from California and I just won $25 million in the lottery. Life was really hard before this and I was constantly struggling to pay my bills. While searching online for ways to turn things around, I came across stories of people saying that Drherry helped them win the lottery. I was curious and decided to give it a try. I reached out to him and he responded quickly. He told me what was needed to cast a lottery spell. After the spell was done, he gave me numbers to play. I used OLG’s Never Miss a Draw subscription and a few days later, I got a call saying I had won $25 million. I was completely shocked and overwhelmed with emotion. I never believed something like this could happen to me. I am truly grateful to Drherry for this incredible blessing. You can contact him via WhatsApp: +12023654871 or email: DrHerry189@gmail.com
Stephan Reyes - October 17, 2025
Using herbal natural remedy was what got me tested negative to HSV 2 after being diagnosed for years. I have spent so much funds on medications like acyclovir (Zovirax), Famciclovir (Famvir), and Valacyclovir (Valtrex). But it was all a waste of time and my symptoms got worse. To me It is very bad what Big pharma are doing, It’s also crucial to learn as much as you can about your diagnosis. Seek options reach out to👇👇👇👇 WORLD REHABILITATE CLINIC
Silas Buchanan - September 30, 2025
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Stephan Freeman - September 23, 2025
Rising Stronger After Online Fraud
For months, I lived with the sinking feeling that I had lost everything. A sophisticated scam had tricked me into parting with my hard-earned savings, leaving me not only financially drained but also emotionally exhausted. I thought there was no way forward until I discovered Hackmetrix. What struck me first about Hackmetrix was their professionalism and calm confidence. From the very beginning, they didn’t make unrealistic promises; instead, they laid out a clear plan. They combined advanced cyber forensics with years of expertise in online fraud recovery, making sure I understood each step of the process. The investigation was detailed and precise. They traced digital footprints I never would have imagined could be recovered, piecing together what happened and where my assets had gone. Every update they provided gave me renewed hope, showing me that recovery wasn’t just possible it was already in motion. When the results finally came through, I was stunned. Hackmetrix not only helped me reclaim what I had lost but also restored my trust in the idea that justice can be done in the digital world. Beyond the financial aspect, the real victory was the peace of mind they gave me. Today, I share my story as proof that even in the darkest moments after online fraud, there are solutions and there are people who truly know how to help. Hackmetrix is more than a service they are a lifeline for anyone who feels cornered by cybercriminals.
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Rose Keen - September 16, 2025
Are You a Victim of Crypto Hack or Fake Crypto Investment/Mining?
If you’ve fallen victim to a crypto hack or a fraudulent investment/mining scheme, it’s crucial to act quickly to recover your lost funds. I can personally recommend Morphohack Cyber Service as the best option for recovery.
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Morphohack has years of experience in the recovery industry and a strong track record of success. Their team stays up-to-date on the latest trends in crypto fraud, using advanced techniques to trace and recover stolen assets. After doing my own research, I found numerous success stories from other clients who had their funds recovered through Morphohack.
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Mark Thuram - September 05, 2025
I highly recommend Morphohack Cyber Service to anyone looking to recover lost digital or crypto assets. I was shocked to discover that crypto assets can be stolen even when your secret phrase is securely stored. After falling victim to a hack that wiped out all my crypto holdings, I felt completely helpless. That changed when I was referred to Morphohack Cyber Service. Their team not only understood the complexity of the situation but also successfully recovered my funds. Their prompt response, constant updates, and thorough approach gave me peace of mind throughout the process. If you’re facing a similar loss, don’t hesitate to contact them. Their expertise and professionalism gave me confidence and they delivered in every way possible. They truly go above and beyond. You can reach them via E-Mail: Morphohack@cyberservices.com
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quatisha brown - April 07, 2025
I just want the whole world to know about this spell caster I met two weeks ago,I cannot say everything he has done for me and my family I was going through online when I meant this wonderful man’s testimony online how he won a lottery through the help of dr Ose I decided to just give it a try and my life is back to me now after i lost my job due to covid he gave me a winning numbers to play lottery and i won 5000usd for my first play since then i have been working with him and he has been giving me numbers to play my lottery i can not write everything he has done for me if you need a lottery spell today contact him on
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